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Here are answers to some of the most commonly asked (OR thought) questions
I am an existing customer and was unable to login using my email address and password. What should I do?
Just below the area to enter login credentials, click on the link for PASSWORD FORGOTTEN . Follow the steps to enter your email address and a new password will be generated and emailed to you automatically.
What are the steps for placing an online order?
The steps are relatively simple. However, we are providing some extra information to help clarify common questions we have been asked by customers going through the online ordering process.
Step 1: Select the course or learning product by adding it to your cart (1 item is added by default)
Step 2: Click Checkout after adding the course or learning product item to your cart
Step 3: Login if you are an existing customer or select button to become a new member. If you are a new customer (member), you will be creating your customer (member) account and specifying login credentials before being directed to the remainder of the checkout process. A separate email goes out at this point to NEW customers (members) indicating the login credentials to www.pointadvantage.com. If you do NOT receive a new member registration email, this is a sure indicator that the email address entered on the form was invalid -- repeat the steps to become a new member if this happens.
Steps 4-6 below are all completed on one page
Step 4: Edit shipping and billing address information if needed (and both are required, even if they are the same). The BILLING address is the more important address and MUST match the primary address on record with your credit card issuer (tip: the one appearing on your credit card statement). NO courses or products have items that ship currently. Your SHIPPING address will be stored by us as your mailing address for any written communications (member updates, promotions, important announcements, and such). See separate FAQ for orders paid for by someone other than the student.
Step 5: Enter credit card information
Step 6: Enter a promo code (if you have one that is currently valid)
Step 7: Verify your total order details and click Submit (this submits a charge to your credit card)
Step 8: Order success page appearing and email receipt is sent to you automatically
Step 9: We complete the setup steps for the course package or learning product you ordered and send you an email with instructions for logging in and accessing the online training centers for what you selected and ordered. This setup can take up to 4-8 hours (99% of setups occur within 4 hours).
We are currently developing a new online ordering system with streamlined steps (and sequences) and more flexible online ordering features to meet the diverse audiences we serve and thank you in advance for training with Point Advantage! We listen, we act!
I am trying to pay for a course package or learning product for someone else. What should I do?
We currently have to work with the online order process to do this. When checking out, make sure the BILLING information matches that of the CARD HOLDER. Enter the email address of the STUDENT when asked for email address (as this is used to create login credentials). In the comments field, enter the name of the student and specify the email address of the CARD HOLDER. We will then forward a copy of the receipt to the CARD HOLDER, while all other emails for accessing online courses will go to the STUDENT automagically.
When ordering online, I get an error message indicator displaying in a red bar and was returned to the page to edit billing address and enter credit card information. What should I do?
The most common reason for this error message is that the Address Verification Service (AVS) was unable to match your billing address (the address on your monthly card statements) to the card on file with the issuer. Try re-entering your billing information and credit card information. If this does not work, email customercare@pointadvantage.com
I just ordered the PACE I UNLIMITED online course plan to help me earn all the PDUs needed to keep my PMP® certification current. When do I get to access the courses and when does my subscription period start?
We are glad you asked! There are several manual processing steps we complete prior to you having "official" access to the online training center. Often, this occurs within 4 hours of your order (6 AM - 6 PM EST) and you will get an email indicating that your online training center account is approved. Links and login credentials are communicated within the email notification. For the second part of your question, your day of purchase is excluded from the total subscription period term. So, you get the first partial day at no cost.
I ordered the PACE I UNLIMITED plan to get all 60 PDUs needed to keep my PMP® credential. After logging into the online training center, I was not able to get the course I selected to play.
In a world of cross-browser compatibility, we know that some customers will experience one-time events with settings on their computers and browsers. So, we have detailed instructions on how to remedy all common causes in the Tech Support page of the online training center. Login to the online training center, go through our "checklist" of actions to take. If your situation is not resolved, please email customercare@pointadvantage.com following the instructions on what to provide us via email to help you get to the bottom of the issue. To date, the most common issue is that Java was not installed or the latest version needed to be installed, which is no-cost to you when downloading at www.java.com.
The PACE I UNLIMITED online PDU course series looks like it has the topics I want at a great price. Tell me one more thing: Will the completion certificates contain the information needed to claim and report my PDUs at the PMI® website?
Great question. The completion certificates contain all the information needed for claiming and reporting your PDUs at the PMI® website. Just so you know, we also provide a detailed list of steps for reporting your PDUs to PMI® online.
When is Point Advantage going to release PMP® exam preparation options based on the PMBOK® Guide, Fourth Edition?
Another great question. Thanks for asking. We are currently engaged in a series of projects, including one to re-develop our entire line of PMP® exam prep courses and products. Update: We are reformulating all delivery formats and will be phasing in new materials and learning products between June - August 2010.
Is Point Advantage an approved PMI® Registered Education Provider?
Yes. Point Advantage is an approved Global PMI® Registered Education Provider since 2003. #1864
I am an existing customer in need of help. What is your support process?
Currently, we are servicing ALL inquirers and customers via email and online support sessions. The first step is to document what you need from us and send via email to customercare@pointadvantage.com. Depending on the nature of the inquiry or issue, some situations will necessitate a representative to get back with you via phone. Please allow 24-48 hours to get a response from an online response team member. |
